Whether you’re new to Sonic or a lifelong member, you can use the resources provided below to get the most out of your Sonic internet and phone!
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Billing & Services
Contact Billing
- Email billing@sonic.com
- Call 1-888-766-4233
- Fax (707) 547-2199
Contact Enterprise Billing
- Email enterprise-billing@sonic.com
- Call 1-877-676-6428
- Fax (707) 547-2199
- Mon-Fri 8am-5pm PST
- Sat-Sun Closed
Technical Help
Contact Support
- Email support@sonic.com
- Call Support
- Internet Service
- 1-855-394-0100
- 8am-10pm PST 7 days a week
- Please note: Our office is closed from 2:00pm - 2:30pm every Friday for ongoing staff training.
Service Messages
Check out the status blog for messages on the current status of Sonic services, network and systems.
Sonic Speed Test
Want to know how fast you’re surfing? Check out this honest, accurate speed test.
Knowledge Base
Support documentation for common questions and issues.
Setup Guides
Setup guides for email clients, equipment, and more
Download Sonic Innovations Driver Windows 7
Forums
Converse with other users to get and share tips and help, including discussions on unsupported topics.
Contact Sales
- Email sales@sonic.com
- Call 1-855-757-6111
- Mon-Fri 8am-8:30pm PST
- Sat-Sun 8am-6pm PST
Support Videos
Download Sonic Innovations Driver Windows 10
Find solutions to common problems.
Captivate
Introducing Captivate—better hearing throughout the moments of your life. Captivate uses the latest innovations in the Sonic SoundDNA technology platform to keep conversations clear, even in noisy environments. Feedback is virtually eliminated, keeping distractions to a minimum. You can easily connect to the online world, to your smartphone and other wireless devices. Small, stylish and highly customizable, Captivate is resistant to dust and moisture, and can even provide a full day of power with optional rechargeability.
Captivate miniRITE T R
Spend more time listening, less time changing batteries with the Captivate miniRITE T R.
Connect directly to the world of wireless. Captivate is a Made for iPhone® device so you can stream entertainment and news directly to your hearing aids. In fact, we offer a full line of accessories so you can connect to virtually any Bluetooth wireless smartphone or device you may want to use.
Accessories
SoundClip-A
Enjoy stereo streaming with AndroidTM smartphones, tablets and a variety of Bluetooth® compatible devices to Enchant 2.4 GHz hearing aids. SoundClip-A also functions as a remote microphone, remote control, and allows your hearing aids to be used as wireless headphones for hands-free calls.
RC-A Remote Control
Easy Remote Control
With low power consumption, the Sonic Remote Control offers easy, discreet program and volume changes*. People with dexterity issues especially love the convenience of this remote – no more fiddling with tiny buttons or dials on hearing instruments.
TV-A Adapter
Savor every show
With the TV Adapter, prime time plays right to you. The TV Adapter is an optional accessory that physically connects to your television then wirelessly transmits the audio. When you want to watch a show, the audio streams directly to your Sonic hearing devices. It’s like having sports, news, shows, and movies play right in your ears. The TV Adapter makes enjoying your favorite programming so convenient, you’ll want an adapter for every TV you own.
Phone Adapter 2
Never miss a call
For hands-free landline phone calls. You can adjust the volume as needed, too. Talking on the phone has never been easier.
SoundLink 2 App
The Sonic SoundLink 2 app enables you to control your hearing aids, choose what you want to hear and adjust the sound. The app offers a “Find my hearing aid” search feature, links to user instructions and low battery notification. The Sonic SoundLink 2 app is also used to connect users to their GO service on IFTTT.
Other features:
- Support for remote/partner microphone via SoundClip-A
Download Sonic Innovations Drivers
- Advice on coping with hearing loss
- Individual volume Left & Right
- Event log
Download Sonic Innovations Driver Download
- Control of tinnitus relief sounds (if supported by hearing aid)